TRUSTe’s Customer Support Representatives (CSRs) in Cebu
will perform critical work that directly supports TRUSTe’s new and existing
customers. TRUSTe’s privacy-related products apply to businesses and consumers
across web sites and mobile applications, as well as, cloud and advertising
environments for all industries throughout the world. Primary activities that
the CSR Team in Cebu will be responsible for include: completing customers’
privacy reports, checking customer installations to ensure they adhere to
TRUSTe’s requirements, checking for trademark infringements, etc. Work that is
completed by the CSR Team in Cebu will be provided to the Client Service
Manager in San Francisco, who will communicate results and required action to
the customer. Work that will be completed by the CSR Team in Cebu is critically
important for TRUSTe’s privacy certifications and provides significant value to
new and renewing customers.

RESPONSIBILITIES


• Effectively lead and manage a 5 to 10 person team in Cebu, Phillipines, that will be part
of, and will ultimately report to a group based in San Francisco, CA, which
will ultimately own and manage the client’s relationship and overall service
delivery

• Manage the Cebu team’s workload by effectively assigning and ensuring successful
completion per defined quantity- and quality-related service levels

•  Communicate regularly, accurately and effectively with the team based in San Francisco, CA

•  Demonstrate sound business judgment and decision-making skills in day-to-day
problem-solving and escalation activities

• Continually earn respect from your customers, peers and colleagues through daily
interactions

• Ensure that the CSR Team in Cebu consistently delivers TRUSTe’s products and services
in a manner that continually enhances service delivery and customer
satisfaction metrics

• Be able to effectively work with small and large customers across all industries
and to demonstrate an understanding and knowledge of customers’ businesses

• Demonstrated ability to define and implement solutions that enhance customer happiness and
save time and money for all

• Compose and deliver training to the CSR Team in Cebu that enables all team members to
complete work that is deemed invaluable by TRUSTe’s customers and show
continuous improvement

• Take on new initiatives that help TRUSTe or its customers exceed goals or
expectations



REQUIRED SKILLS

• Demonstrated exceptional time- and people-management skills

• Be able to get along with and proactively manage all personality types and to
drive win/win solutions and environments with everyone most of the time

• Lead a team that identifies and meets commitments consistently

Demonstrated analytical and intuitive capabilities in problem diagnosis and resolution

• An ability to analyze complex environments and define, monitor, and effectively
communicate action plans that drive forward progress

• Has led and implemented a major project or change-management initiative
successfully

• Demonstrated working knowledge of MS Office applications and Internet technologies (HTML,
FTP, cookies, web beacons, etc.)

• Demonstrated attention to detail

• A desire to learn more about online privacy and to be the focal point for the Cebu Team to resolve questions or issues that arise

• BA/BS required and 3+ years of prior management experience, preferably with a remote
team

• Project/Program Management experience a plus

• CIPP certification a plus

TRUSTe provides cutting-edge online privacy solutions to
help companies optimize all their online channels - including e-commerce,
mobile, cloud, and digital advertising. Backed by leading venture capital firms
(including Accel), we are experiencing rapid growth driven by increasing
demands of consumers and government for more transparency and control over how
companies collect and use personal information.



Thousands of businesses (including Apple, Disney, Intuit,
LinkedIn, and Yelp) use TRUSTe to build customer trust and increase sales – and
billions of customers see the famous TRUSTe Certified Privacy Seal online each
year. Our team includes veterans who have built highly successful businesses at
companies like AOL, HP, Double Click, Google, VeriSign, and Yahoo.



We feature a fast-paced entrepreneurial environment,
which places heavy emphasis on innovation, teamwork, and an ongoing commitment
to making the Internet a safe and productive place to do business. We teach and
learn from one another, as well as learn from the best practices across
different industries. Everyone contributes ideas, and each employee is critical
to our ability to providing the most recognized privacy trustmark available
today.



The big picture matters. We love what we’re doing and are
inspired by the impact TRUSTe can have on others. That’s why we make sure to
keep our mission and values at the top of our minds and close to our hearts.
Check out our mission and core values here: http://www.truste.com/about_TRUSTe