BPAP executive director for industry affairs Raymond Lacdao said that this year’s Summit will seek to increase understanding of these new drivers of growth as well as the challenges, their impact, and how the industry is likely to adapt business models and strategies in response.

He also said that more than 500 delegates representing the industry, suppliers, and clients of third-party services providers are expected to join which held at Makati Shangri-La Hotel.

The Philippines is the number one provider of voice services in the world according to studies by IBM and Everest Group. Its non-voice, complex services sector is also expanding rapidly, and is number two globally. As a result, the Philippines has become an important venue for industry events.

Lacdao added the summit will discuss if the industry entered the golden age of outsourcing and developments in technology, expanding demand for services, and shifts in public policy in countries that provide IT-BPO services as well as those that contract these services are creating major challenges and opportunities for the global IT-BPO industry.

The three-day Summit will also feature keynote presentations by industry and domain experts; panel discussions with top industry executives from around the region and other respected and influential resource persons; gala dinners; business matching sessions; exclusive briefings; unconferencing sessions; and, a supplier exhibit. It is expected to attract over 500 top-level executives and key government officials from the IT-BPO and GIC industry, services centers, and key markets around the world.

“Sessions are designed to provide an interactive platform to support vibrant discussions and meaningful exchanges of viewpoints. As the Summit’s theme implies, the perspective is both global and local. Global in the sense of growing demand and increasing breadth of services. It is local because speakers, panelists, and delegates will evaluate mature, developing, and emerging services centers and their expertise, their people, and their business environments,” Lacdao explained

He said the Summit will provide significant returns for delegates, including timely, highly relevant, and compelling panel discussions, actual participation in those discussions, and multiple networking opportunities with the most influential and respected IT-BPO industry leaders in the world. Seats are expected to be fully subscribed.

Lacdao encouraged industry executives to register online at their first opportunity at www.internationaloutsourcingsummit.com.

Lacdao said BPAP has engaged strategic marketing communications firm TeamAsia to design and produce the Summit.

For his part, TeamAsia president Monette Hamlin is glad to work with BPAP in this year summit.

“We are delighted to have the opportunity to once again work with BPAP to produce what we believe is one of the most important meetings in the world for the IT-BPO industry. For three years each Summit has grown larger and more impactful, and we’ll see this again this year,” Hamlin said.

The Business Processing Association of the Philippines (BPAP) is the umbrella association for the IT-BPO and GIC (Global In-House Center) industry in the Philippines.

BPAP serves as the one-stop information and advocacy gateway for the industry. With approximately 250 industry and allied-industry members, including five associations,

BPAP plays a pivotal role in sustaining rapid growth of the IT-BPO and GIC industry by working to ensure an enduring supply of high quality labor, supporting service innovation, and providing country visibility. (PNA)

DCT/CLTC